BENEFITS FOR INSURANCE PROFESSIONALS

FACILITATING HOME & BUSINESS OWNERS RESTORATIONS

It can be very stressful when your policyholder’s house or place of business is damaged. We at Family First Mold & Water are here to assist them in returning to normalcy as soon as feasible. We are a domestic and business restoration firm with a network of skilled disaster restoration specialists on hand to help with damage brought on by fires, floods, smoke, and other disasters. You can rely on us to give your policyholder the peace of mind they require because we have more than 30 years of industry expertise.

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Benefits and Amenities for Residents

Monetary Advantages and Services

Classes for Continuing Education (CE)

When contacted, we respond right away to offer our customers assistance. We are constantly on-site within two to four hours to assist in minimizing damages to the property of your policyholder, including shielding priceless devices, furniture, documents, and data from additional harm.

WE SHARE YOUR REPUTATION FOR GOING ABOVE AND BEYOND FOR YOUR POLICYHOLDERS.

No other disaster restoration business can compare to what Family First Mold & Water offers insurance carriers in terms of importance. It is an actual collaboration. As a professional in the insurance industry, you are aware of how important it is for customers to receive recommendations for restoration businesses. You can be confident that if you suggest ServiceMaster Restore, the business is committed to providing the highest level of client satisfaction.

J.D. POWER LATEST RESEARCH STUDY IS BASED

Customers are happier with their insurance company when they suggest a restoration company rather than having to look for one themselves, according to a recent J.D. Power Research Study. According to the research, customers who received a company’s recommendation gave it a score that was 29 points higher than the industry standard.

It also demonstrated that mentioning Family First Mold & Water in particular results in demonstrably higher customer happiness ratings. Policyholders who received the Family First Mold & Water recommendation rated the company 22 points better than the competition. The research also reveals that when policyholders believe they have a complete grasp of each step in the claims process, their satisfaction levels rise by 230 points.

*The J.D. Power U.S. Property Claims Satisfaction Study is a benchmarking research that profiles customer experiences from the biggest insurance companies in the country. This study examines customers’ loyalty to their insurance provider and explains the significance and effect of the overall customer experience on satisfaction.

WHY IS Family First Mold & Water RECOMMENDED?

Comprehensive Training & Certification for all of our employees, as well as continuing training for franchise owners and their staff, are things we value and place a lot of stress on. In order to save the claimant from having to repeat information, our staff is taught to make sure it is all recorded during intake.

For the benefit of the insurance company as well as the policyholder, we offer the best claims handling in the business. Customers must comprehend exactly what happens after they file a claim in order to proceed. We look after your policyholders from the time of the initial loss notice until the time of the last settlement. We have guides that support policyholders at every stage of the restoration process to ensure constant, understandable contact. We never keep your policyholders in the shadows. We employ cutting-edge technology to make sure your application is aware of what to do at every stage. We hold certification. At Family First Mold & Water, we gauge our performance by how satisfied our clients are. Real-time monitoring of our service level agreements allows us to make any required corrections or adjustments to make sure we are giving our customers the best solutions. Join the only carrier satisfaction-focused restoration program in the business to start improving your customers’ satisfaction right away.