Family First Mold & WaterSPECIALISTS HAVE ALL THE SOLUTIONS TO YOUR QUESTIONS ABOUT RESIDENTIAL FIRE DAMAGE RESTORATION & CONTENT MANAGEMENT.

How long will it take to complete the restoration?

It is challenging to estimate how long the entire restoration will take because there are numerous factors and services that go into fire and smoke repair. Discuss the anticipated times and stages of your restoration job with your ServiceMaster Restore Restoration Technician.

Can I repair the fire damage on my own?

We advise against using any “do-it-yourself” cleansing techniques before speaking with a ServiceMaster Restore Restoration Technician. A fire restoration technician skillfully controls the outcomes through pretesting, using the proper cleaning agent for the specific item, combining deodorizing agents with cleaning solutions, and using the proper dilution rates. You have the greatest chance of having all of your possessions completely restored if experienced, qualified ServiceMaster Restore Restoration Technicians use professional cleaning systems and products.

What are some security issues?

At Family First Mold & Water, employee and client safety comes first. Safety risks are discovered and dealt with during the initial inspection, including those related to clearing away debris, air quality, electrical risks, slip, and fall risks, etc. Unsafe electrical appliances are unplugged and marked for inspection of their safety, and burned electrical cords and appliances are separated out for disposal. Electricity can be shut off and left off until it has been inspected by a certified plumber.

Can I start my heating and cooling system?

Without the HVAC contractor’s permission, we advise against turning on your heater or air conditioner.

What possessions do I maintain throughout the repair process?

– Cash 

– Prescription drugs 

– Priceless jewelry 

– Checkbooks 

– Personal papers 

– Priceless artwork 

– Flammables 

– Pets 

– Firearms and ammo 

– Gas cans 

– Stamp and coin collections

How do I maintain track of things that can't be repaired?

We advise you to compile an inventory of things that are not recoverable, including food items. Create two copies: one for your insurance provider and one for you.

Do I have to vacate my home while this is going on?

The choice is finally yours. You might want to think about things like safety issues, odors, electricity, machinery noise, etc. Consider the following before leaving your property for an extended period of time: Send your mail to your temporary address, halt newspaper, and other delivery services, and inform your cable and utility providers, among others, that services will temporarily be suspended.

 

Information about Mold and Dampness,* source 18 September 2012. Centers for Disease Control and Prevention. Online at www.cdc.gov/mold/dampness facts.htm

Are general builders necessary?

Some tasks, such as drywall/painting, electrical, plumbing, roofing, framing/finish carpentry, flooring/carpeting, installation of doors, windows, and cabinets, post-construction cleanup, etc., may necessitate the use of general builders.

Do I have to remove my things from the property?

It might be best to relocate all possessions to a secure facility for cleaning, and storage, and to make space for restoration or building, depending on the origin, nature, and extent of the fire. To handle this procedure, ServiceMaster Restore will collaborate with you and your insurance claim representative.

Will I be able to view my possessions while they are being stored?

Yes, we can set up a time for a ServiceMaster Restore Restoration Technician to meet with you and grant entry to your requested items if we have enough notice. Service fees might be necessary.

How about unique items? China, keepsakes, artwork, etc.

Some expensive things need professional restoration. We can assist you in identifying these and locating a proficient restorer by working with your insurance claims agent.

Who is liable for the service's cost?

You, the property owner, are ultimately in charge of paying for the reconstruction services, and you will be required to sign a document authorizing payment for those services.

If this is an insurance claim, Duda Restoration typically only asks for your deductible before starting work and invoices the remaining amount as a courtesy to you. Prior to beginning any non-insured work, a payment schedule must be agreed upon if your job is not insured or if you choose not to submit a claim.

Important Information: Please contact your insurance agent or claims representative with any inquiries about insurance to prevent misunderstanding.

CALL US AT 954-420-7945.ANY TIME OF DAY OR NIGHT; OUR PHONE LINES ARE ALWAYS AVAILABLE TO TAKE YOUR CALLS.

TURN UNCERTAINTY INTO CONFIDENCE

We’re available 24/7 to discuss your restoration needs. Get the help you deserve.

Scroll to Top